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"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today s challenging survey environment. Meer
This thorougly revised classic provides guidelines for HR and Training professional on how to quickly determine performance needs before investing precious time and resources. Meer
Evaluator Competencies, based on research conducted by the International Board of Standards for Training, Performance, and Instruction (ibspti¨) identifies the competencies needed by those undertaking evaluation efforts in organizational settings. Meer
Learn what Geary Rummler means by Serious Performance Consulting (SPC) as you follow an extensive case study that shows what SPC engagement looks like and what a serious performance consultant does. Meer
By outlining the basic principles of research and tying them in with human resource development functions, this practical guidebook describes how to apply specific research methods to common problems. Meer
Examines the significance of human resources management for effective organizational and competitive strategy and considers such issues as the development of appropriate organizational structures and cultures. Meer
The twentieth century has seen a remarkable evolution of environmental health and environmental protection concerns and concepts in the United States. Meer
Much of the previous literature in the field of safety focuses on either the technical equipment issues or the human performance factors that contribute to the active failures in safety-critical systems. Meer
This text provides a synthesis of the debates surrounding the two different concepts of "organizational learning" and the "learning organization". The contributors explore the links between the two fields of enquiry and develop an integrated framework of concepts and theories. Meer
Extreme Facilitation picks up where other books on the topic leave off to present a revolutionary method that helps large, unwieldy, adversarial, and apparently dysfunctional groups achieve consensus and reach objectives on divisive and contentious issues no matter how long the group has been struggling. Meer
A simple yet comprehensive framework for hiring exceptional people and tying the hiring decision into the purpose and work of the organization. In clear–cut terms, the authors guide the reader through the procedures and sequences for applying the right hiring tools in the right ways for the right tasks. Meer
Target your business strategies to fit specific tourist cultures!Since Thomas Cook packaged the first tour in 1841, hospitality and tourism enterprises have forged long-term alliances with one another. Meer
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