E Biech
90 World–Class Activities by 90 World–Class Trainers
Paperback Engels 2006 9780787981983
Verwachte levertijd ongeveer 16 werkdagen
Samenvatting
90 World–Class Activities by 90 World–Class Trainers gathers classic activities from ninety master trainers in one convenient place. The stellar list of trainers includes
Bellman, Blanchard, Booher, Crum, de Bono, Kouzes, Masie, Pike, Robinson, Scannell, Silberman, Thiagi, Zenger, and
77 other names you′ll know.
Elaine Biech (editor of the Pfeiffer Annuals and author of Training for Dummies) has gathered a powerful and exciting collection of activities from around the globe. The sixteen topics include change management, coaching, diversity, leadership, and teamwork. This invaluable resource presents the favorite activities of some of the most talented trainers in the world all seven continents are represented.
All of these activities have stood the test of time and are presented here for your use to engage teams and groups in collaborative learning. The contributors provide helpful suggestions for adapting the activities to a particular setting or audience and present ideas for adding zest to their favorite activities to ensure that you are as successful with them as they have been.
The book is filled with experience and expertise. Combined, the contributors have written and edited almost 800 books and over 3,700 articles and have received hundreds of awards. Many are members of the HRD Hall of Fame and they advise some of the largest organizations in the world. Draw on their expertise and implement several of the activities. Your success is guaranteed.
Specificaties
ISBN13:9780787981983
Taal:Engels
Bindwijze:paperback
Aantal pagina's:420
Uitgever:John Wiley & Sons
Hoofdrubriek:Personeelsmanagement, Algemeen management
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
<p>Presenting xix</p>
<p>Section 1:Training and Consulting Topics 1</p>
<p>Chapter 1: Change Management 3</p>
<p>Choosing Structure to Fit Intentions 5<br /> Phil Grosnick</p>
<p>Benefits and Risks 8<br /> Peggy G. Hutcheson, Ph.D.</p>
<p>Change But Don t Drop the Customer 10<br /> Muralidhar Rao,B.Tech,PGDM,with Max Rodrigues, M.Sc., LL.B,Dip Ind l Mgt.</p>
<p>Hot Buttons 14<br /> Joanne G. Sujansky, Ph.D.,CSP</p>
<p>Chapter 2: Coaching,Mentoring, and Feedback 19</p>
<p>How to Be Impressive When Meeting Someone New 21<br /> Kevin Daley</p>
<p>Admiration/Fantasy Exercise 24<br /> Beverly Kaye, Ed.D.</p>
<p>360 Feedback 27<br /> Stephen K.Merman,Ed.D.,PCC,CPCC</p>
<p>The Last Time You Were Appreciated 29<br /> Bob Nelson, Ph.D.</p>
<p>Chapter 3: Communication 31</p>
<p>The Truth Be Known 33<br /> Dianna Booher,CSP,CPAE</p>
<p>Learn to Drive a Motorcycle with Style 36<br /> Marjorie Brody,CSP,CMC,PCC</p>
<p>Hello! Hello! Can You Hear Me Now?! 38<br /> Debra A.Dinnocenzo, M.A.</p>
<p>Picture That 41<br /> Deborah Dumaine</p>
<p>Mute Instructions 44<br /> Jaime Galvez</p>
<p>Domination Identification 47<br /> Kristina Gow</p>
<p>Metaphorically Speaking 51<br /> Ann Herrmann–Nehdi</p>
<p><br /> Open Their Fists 53<br /> Elliott Masie</p>
<p>Line Up! 55<br /> Agnieszka Niziol–Kaplucha</p>
<p>Four Facts 58<br /> Bob Pike,CSP,CPAE</p>
<p>The Shape of Things to Come 61<br /> Suzanne Adele Schmidt,Ph.D.</p>
<p>Chapter 4: Conflict and Collaboration 65</p>
<p>Force Follows Force Blindly 66<br /> Thomas Crum</p>
<p>The Cost of Conflict 68<br /> Herb Kindler,Ph.D.</p>
<p>Resolving Conflict: Easy as ABCD 71<br /> Darryl L. Sink, Ed.D.</p>
<p>Magic Matters 79<br /> Richard T.Whelan, M.A.</p>
<p>Cross the Line 82<br /> Joe Willmore</p>
<p>Chapter 5: Creativity 85</p>
<p>Creativity and Collaboration Eggsperiment 86<br /> Mimi Banta</p>
<p>Doubling Up on Creativity 89<br /> M.K.Key, Ph.D.</p>
<p>What s in the Box? 94<br /> Lenn Millbower,B.M., M.A.</p>
<p>Scavenger Bingo 97<br /> Steve Sugar,M.B.A.</p>
<p>Tell Me Why 104<br /> Arthur B.VanGundy, Ph.D.</p>
<p>Chapter 6: Customer Service 109</p>
<p>Special Delivery 110<br /> Chip R. Bell, Ph.D.</p>
<p>A Customer Service Dream 113<br /> William J. Rothwell, Ph.D., SPHR,FLMT,CTDP, with Dennis E. Gilbert</p>
<p>Chapter 7: Diversity and Differences 121</p>
<p>Building Cross–Cultural Awareness 122<br /> Carol J. Friday, M.A.</p>
<p>Animal Magnetism 125<br /> Phil Green,B.Ed.,Adv. Dipl. in Primary Ed.,Cert. Ed.</p>
<p>Diversity Crossword Puzzle 128<br /> Julie O Mara</p>
<p>Inspirational Parables in the Multiethnic Swirl 135<br /> Edwina Pio, Ph.D.</p>
<p>Chapter 8: Leadership 143</p>
<p>Developing Your Leadership Point of View 144<br /> Marjorie Blanchard, Ph.D.</p>
<p>Quotable Leaders 147<br /> Marlene Caroselli, Ed.D.</p>
<p>Credo Memo 151<br /> Jim Kouzes</p>
<p>Board of Encouragement 159<br /> Jean G.Lamkin, Ph.D.</p>
<p>Leadership Beanbag Volleyball 165<br /> Robert C.Preziosi,D.P.A.</p>
<p>Laser Beam Bounce 168<br /> Lorraine L.Ukens, M.S.</p>
<p>Chapter 9: Organizations and Process Improvement 171</p>
<p>Diagramming a Complex System 173<br /> Mary L.Broad</p>
<p>Process Improvement in Action 177<br /> Richard Chang,Ph.D.</p>
<p>Training Vehicles 188<br /> Jack Zenger,D.B.A.</p>
<p>Chapter 10: Self–Management:Time,Meetings, and Values 191</p>
<p>What s Your Priority? 192<br /> Jean Barbazette</p>
<p>Meeting Norms 196<br /> John H.O.Purnell, M.S.</p>
<p>Balancing Your Week 199<br /> Benoit Savard,B.Sc.,M.B.A., and Daniel Genest,B.Sc.</p>
<p>Prioritize Your Values 208<br /> Bob Younglove, M.Ed., M.A.</p>
<p>Chapter 11: Solving Problems and Making Decisions 211</p>
<p>Test for Consensus: A Straw Poll 212<br /> Kristin J.Arnold,M.B.A.,CMC,CPF,CSP</p>
<p>Six Thinking Hats® Quick Assessment 215<br /> Edward de Bono,Ph.D.</p>
<p>Three–Stage, Successive, Rotating Group Problem Resolution 219<br /> David W. Jamieson, Ph.D.</p>
<p>Tri–State:A Multiple Role Play 225<br /> Hank B. Karp,Ph.D.</p>
<p>Oh,You Animal 236<br /> Richard V.Michaels, M.Ed.,CDP,CCP</p>
<p>Chapter 12:Teamwork 239<br /> <br /> Paper Bridge 241<br /> Dave Arch</p>
<p>T–Shirt Team 243<br /> Elaine Biech</p>
<p>Tower Team 248<br /> Barbara Pate Glacel, Ph.D.</p>
<p>Commonalities and Uniquenesses 256<br /> Barbara A. Glanz,CSP</p>
<p>Our Similarities 259<br /> Takako Kawashima, M.A.</p>
<p>Personal Responsibility Pledge 261<br /> Jeffrey Russell and Linda Russell</p>
<p>What Do We Know About Teams? 264<br /> Mary B.Wacker</p>
<p>The Paper Project 279<br /> Edie West, M.Ed.</p>
<p>Section 2:Training Tools and Skill Development 283</p>
<p>Chapter 13:Trainer and Speaker Skills 285<br /> <br /> Stand–Up Skills 286<br /> Geoff Bellman</p>
<p>Eyecatching 291<br /> Björn Fiedler</p>
<p>Ten Requirements for Effective Training 295<br /> Donald L.Kirkpatrick, Ph.D.</p>
<p>Chapter 14:Tools for Trainers 299<br /> <br /> Bearly There 301<br /> Pole R. Bear</p>
<p>Are You Sure? 303<br /> Andy Beaulieu</p>
<p>Online Q & A 309<br /> Zane L. Berge, Ph.D.</p>
<p>Birds–of–a–Feather 313<br /> Sharon L.Bowman,M.A.</p>
<p>Four Corners Exercise 317<br /> Stephen L.Cohen, Ph.D.,CPT</p>
<p>People Hunt 319<br /> Lois B.Hart, Ed.D.</p>
<p>Question Queue 324<br /> Patricia A.McLagan, M.A.</p>
<p>Penny for Your Thoughts 327<br /> Beth A. Schimel,Pharm.D.</p>
<p>Hit or Myth 330<br /> Harold D. Stolovitch, Ph.D.,CPT, and Erica J.Keeps, M.Ed.,CPT</p>
<p>We re All a Piece of the Puzzle 333<br /> Linda Byars Swindling, J.D.,CSP</p>
<p>Thirty–Five 335<br /> Sivasailam Thiagi Thiagarajan, Ph.D.</p>
<p>Getting Senior Managers to Think Creatively 338<br /> William N.Yeomans</p>
<p>Chapter 15: Icebreakers and Energizers 341</p>
<p>Incorporation 343<br /> B.Kim Barnes</p>
<p>Little–Known Fact 346<br /> Pat Cataldo,M.B.A.</p>
<p>What s My Line? 348<br /> Peter R.Garber</p>
<p>At the Movies 350<br /> Karen Lawson, Ph.D.,CSP</p>
<p>On Time Top Ten Trivia 354<br /> Dana Gaines Robinson and James C. Robinson</p>
<p>Alphabet Adjectives 357<br /> Max Rodrigues, M.Sc., LL.B,Dip Ind l Mgt.</p>
<p>Bingo 359<br /> Edward E. Scannell,CMP,CSP</p>
<p>Penny Toss 362<br /> Michal Foriest Settles, Ed.D.</p>
<p>Chapter 16: Closure: Reviewing Content and Transferring Knowledge 365</p>
<p>Race to Remember 367<br /> Brooke Broadbent, M.A.</p>
<p>I Got It 370<br /> Fanny Caballero</p>
<p>Reviewing and Reinforcing with a Beat 372<br /> Robert Bob W. Lucas,B.S., M.A.,CPLP</p>
<p>Quick Content Quiz 375<br /> Anntoinette Toni Lucia</p>
<p>Overcoming Barriers 377<br /> Jack J. Phillips,Ph.D.</p>
<p>Word Wheel 380<br /> Bill Sewell, M.P.A.</p>
<p>Index Card Match 383<br /> Mel Silberman, Ph.D.</p>
<p>About the Editor 387</p>
<p>Section 1:Training and Consulting Topics 1</p>
<p>Chapter 1: Change Management 3</p>
<p>Choosing Structure to Fit Intentions 5<br /> Phil Grosnick</p>
<p>Benefits and Risks 8<br /> Peggy G. Hutcheson, Ph.D.</p>
<p>Change But Don t Drop the Customer 10<br /> Muralidhar Rao,B.Tech,PGDM,with Max Rodrigues, M.Sc., LL.B,Dip Ind l Mgt.</p>
<p>Hot Buttons 14<br /> Joanne G. Sujansky, Ph.D.,CSP</p>
<p>Chapter 2: Coaching,Mentoring, and Feedback 19</p>
<p>How to Be Impressive When Meeting Someone New 21<br /> Kevin Daley</p>
<p>Admiration/Fantasy Exercise 24<br /> Beverly Kaye, Ed.D.</p>
<p>360 Feedback 27<br /> Stephen K.Merman,Ed.D.,PCC,CPCC</p>
<p>The Last Time You Were Appreciated 29<br /> Bob Nelson, Ph.D.</p>
<p>Chapter 3: Communication 31</p>
<p>The Truth Be Known 33<br /> Dianna Booher,CSP,CPAE</p>
<p>Learn to Drive a Motorcycle with Style 36<br /> Marjorie Brody,CSP,CMC,PCC</p>
<p>Hello! Hello! Can You Hear Me Now?! 38<br /> Debra A.Dinnocenzo, M.A.</p>
<p>Picture That 41<br /> Deborah Dumaine</p>
<p>Mute Instructions 44<br /> Jaime Galvez</p>
<p>Domination Identification 47<br /> Kristina Gow</p>
<p>Metaphorically Speaking 51<br /> Ann Herrmann–Nehdi</p>
<p><br /> Open Their Fists 53<br /> Elliott Masie</p>
<p>Line Up! 55<br /> Agnieszka Niziol–Kaplucha</p>
<p>Four Facts 58<br /> Bob Pike,CSP,CPAE</p>
<p>The Shape of Things to Come 61<br /> Suzanne Adele Schmidt,Ph.D.</p>
<p>Chapter 4: Conflict and Collaboration 65</p>
<p>Force Follows Force Blindly 66<br /> Thomas Crum</p>
<p>The Cost of Conflict 68<br /> Herb Kindler,Ph.D.</p>
<p>Resolving Conflict: Easy as ABCD 71<br /> Darryl L. Sink, Ed.D.</p>
<p>Magic Matters 79<br /> Richard T.Whelan, M.A.</p>
<p>Cross the Line 82<br /> Joe Willmore</p>
<p>Chapter 5: Creativity 85</p>
<p>Creativity and Collaboration Eggsperiment 86<br /> Mimi Banta</p>
<p>Doubling Up on Creativity 89<br /> M.K.Key, Ph.D.</p>
<p>What s in the Box? 94<br /> Lenn Millbower,B.M., M.A.</p>
<p>Scavenger Bingo 97<br /> Steve Sugar,M.B.A.</p>
<p>Tell Me Why 104<br /> Arthur B.VanGundy, Ph.D.</p>
<p>Chapter 6: Customer Service 109</p>
<p>Special Delivery 110<br /> Chip R. Bell, Ph.D.</p>
<p>A Customer Service Dream 113<br /> William J. Rothwell, Ph.D., SPHR,FLMT,CTDP, with Dennis E. Gilbert</p>
<p>Chapter 7: Diversity and Differences 121</p>
<p>Building Cross–Cultural Awareness 122<br /> Carol J. Friday, M.A.</p>
<p>Animal Magnetism 125<br /> Phil Green,B.Ed.,Adv. Dipl. in Primary Ed.,Cert. Ed.</p>
<p>Diversity Crossword Puzzle 128<br /> Julie O Mara</p>
<p>Inspirational Parables in the Multiethnic Swirl 135<br /> Edwina Pio, Ph.D.</p>
<p>Chapter 8: Leadership 143</p>
<p>Developing Your Leadership Point of View 144<br /> Marjorie Blanchard, Ph.D.</p>
<p>Quotable Leaders 147<br /> Marlene Caroselli, Ed.D.</p>
<p>Credo Memo 151<br /> Jim Kouzes</p>
<p>Board of Encouragement 159<br /> Jean G.Lamkin, Ph.D.</p>
<p>Leadership Beanbag Volleyball 165<br /> Robert C.Preziosi,D.P.A.</p>
<p>Laser Beam Bounce 168<br /> Lorraine L.Ukens, M.S.</p>
<p>Chapter 9: Organizations and Process Improvement 171</p>
<p>Diagramming a Complex System 173<br /> Mary L.Broad</p>
<p>Process Improvement in Action 177<br /> Richard Chang,Ph.D.</p>
<p>Training Vehicles 188<br /> Jack Zenger,D.B.A.</p>
<p>Chapter 10: Self–Management:Time,Meetings, and Values 191</p>
<p>What s Your Priority? 192<br /> Jean Barbazette</p>
<p>Meeting Norms 196<br /> John H.O.Purnell, M.S.</p>
<p>Balancing Your Week 199<br /> Benoit Savard,B.Sc.,M.B.A., and Daniel Genest,B.Sc.</p>
<p>Prioritize Your Values 208<br /> Bob Younglove, M.Ed., M.A.</p>
<p>Chapter 11: Solving Problems and Making Decisions 211</p>
<p>Test for Consensus: A Straw Poll 212<br /> Kristin J.Arnold,M.B.A.,CMC,CPF,CSP</p>
<p>Six Thinking Hats® Quick Assessment 215<br /> Edward de Bono,Ph.D.</p>
<p>Three–Stage, Successive, Rotating Group Problem Resolution 219<br /> David W. Jamieson, Ph.D.</p>
<p>Tri–State:A Multiple Role Play 225<br /> Hank B. Karp,Ph.D.</p>
<p>Oh,You Animal 236<br /> Richard V.Michaels, M.Ed.,CDP,CCP</p>
<p>Chapter 12:Teamwork 239<br /> <br /> Paper Bridge 241<br /> Dave Arch</p>
<p>T–Shirt Team 243<br /> Elaine Biech</p>
<p>Tower Team 248<br /> Barbara Pate Glacel, Ph.D.</p>
<p>Commonalities and Uniquenesses 256<br /> Barbara A. Glanz,CSP</p>
<p>Our Similarities 259<br /> Takako Kawashima, M.A.</p>
<p>Personal Responsibility Pledge 261<br /> Jeffrey Russell and Linda Russell</p>
<p>What Do We Know About Teams? 264<br /> Mary B.Wacker</p>
<p>The Paper Project 279<br /> Edie West, M.Ed.</p>
<p>Section 2:Training Tools and Skill Development 283</p>
<p>Chapter 13:Trainer and Speaker Skills 285<br /> <br /> Stand–Up Skills 286<br /> Geoff Bellman</p>
<p>Eyecatching 291<br /> Björn Fiedler</p>
<p>Ten Requirements for Effective Training 295<br /> Donald L.Kirkpatrick, Ph.D.</p>
<p>Chapter 14:Tools for Trainers 299<br /> <br /> Bearly There 301<br /> Pole R. Bear</p>
<p>Are You Sure? 303<br /> Andy Beaulieu</p>
<p>Online Q & A 309<br /> Zane L. Berge, Ph.D.</p>
<p>Birds–of–a–Feather 313<br /> Sharon L.Bowman,M.A.</p>
<p>Four Corners Exercise 317<br /> Stephen L.Cohen, Ph.D.,CPT</p>
<p>People Hunt 319<br /> Lois B.Hart, Ed.D.</p>
<p>Question Queue 324<br /> Patricia A.McLagan, M.A.</p>
<p>Penny for Your Thoughts 327<br /> Beth A. Schimel,Pharm.D.</p>
<p>Hit or Myth 330<br /> Harold D. Stolovitch, Ph.D.,CPT, and Erica J.Keeps, M.Ed.,CPT</p>
<p>We re All a Piece of the Puzzle 333<br /> Linda Byars Swindling, J.D.,CSP</p>
<p>Thirty–Five 335<br /> Sivasailam Thiagi Thiagarajan, Ph.D.</p>
<p>Getting Senior Managers to Think Creatively 338<br /> William N.Yeomans</p>
<p>Chapter 15: Icebreakers and Energizers 341</p>
<p>Incorporation 343<br /> B.Kim Barnes</p>
<p>Little–Known Fact 346<br /> Pat Cataldo,M.B.A.</p>
<p>What s My Line? 348<br /> Peter R.Garber</p>
<p>At the Movies 350<br /> Karen Lawson, Ph.D.,CSP</p>
<p>On Time Top Ten Trivia 354<br /> Dana Gaines Robinson and James C. Robinson</p>
<p>Alphabet Adjectives 357<br /> Max Rodrigues, M.Sc., LL.B,Dip Ind l Mgt.</p>
<p>Bingo 359<br /> Edward E. Scannell,CMP,CSP</p>
<p>Penny Toss 362<br /> Michal Foriest Settles, Ed.D.</p>
<p>Chapter 16: Closure: Reviewing Content and Transferring Knowledge 365</p>
<p>Race to Remember 367<br /> Brooke Broadbent, M.A.</p>
<p>I Got It 370<br /> Fanny Caballero</p>
<p>Reviewing and Reinforcing with a Beat 372<br /> Robert Bob W. Lucas,B.S., M.A.,CPLP</p>
<p>Quick Content Quiz 375<br /> Anntoinette Toni Lucia</p>
<p>Overcoming Barriers 377<br /> Jack J. Phillips,Ph.D.</p>
<p>Word Wheel 380<br /> Bill Sewell, M.P.A.</p>
<p>Index Card Match 383<br /> Mel Silberman, Ph.D.</p>
<p>About the Editor 387</p>
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