World Class Private Banking – Building a Culture of Excellence
Building a Culture of Excellence
Gebonden Engels 2012 9780470824375Samenvatting
An insightful overview of the keys to world–class client service in the private banking sector
As the number of wealthy individuals around the world increases, private banking and wealth management companies have grown to keep pace. After the fast growth the long term success is predicated on both winning and keeping clients, making a client–centric model a must. Private Banking: Building a Culture of Excellence provides a clear, easy–to–follow guide to building a committed base, written by an industry expert.
Presenting an overview of the elements required to build a successful and client–focused private bank that delivers the kind of care and excellence wealthy clients demand, the book even includes real–life examples for a better understanding of concepts and, to help you achieve your goal.
Outlines how to implement a practical strategy for success in the growing private banking sector
Explores the key drivers in the private banking industry as well as the most recent developments in the environment to help you stay on top of customer demands
Includes case studies and other resources to show the keys to private banking done right in action
Private Banking provides useful, hands–on advice for building a strong, lasting business in the private banking sector.
Specificaties
Lezersrecensies
Inhoudsopgave
<p>Acknowledgments xv</p>
<p>CHAPTER 1 A Framework for Excellence in Private Banking 1</p>
<p>CHAPTER 2 What Is Driving Private Banking? 7</p>
<p>CHAPTER 3 Finding the Right Organisation and Operational Strategy 23</p>
<p>CHAPTER 4 Forces Shaping the Regulatory Environment 45</p>
<p>CHAPTER 5 Putting Clients at the Centre 63</p>
<p>CHAPTER 6 Beyond Products Offering Tailored Solutions 91<br /> Guido Ruoss</p>
<p>CHAPTER 7 Why Brand Matters 123</p>
<p>CHAPTER 8 Delivering a Superior Client Experience 145</p>
<p>CHAPTER 9 Understanding Service Excellence 165</p>
<p>CHAPTER 10 Winning the War for Talent 187</p>
<p>CHAPTER 11 Defining and Growing Leadership and Culture 215</p>
<p>CHAPTER 12 Measuring and Managing Performance 233</p>
<p>About the Author 255</p>
<p>Index 257</p>
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