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Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Meer
Computational Methods and Production Engineering: Research and Development is an original book publishing refereed, high quality articles with a special emphasis on research and development in production engineering and production organization for modern industry. Meer
MATLAB® in Quality Assurance Sciences fills a gap in the highly topical field of quality assurance (QA). It is a compact guide for students, engineers, and scientists in this field. Meer
With continuous improvement (kaizen) and Total Quality Control (TQC) becoming increasingly important to world class companies, there's an urgent need to build quality into every management decision. Meer
Late one afternoon in the fall of 1976, we were sipping Sanka and speculating on the possible directions towards which research and theory in organizational science might lead. Meer
1 Ali Dogramaci and Nabil R. Adam 1.1. OVERVIEW With the decline of U.S. productivity growth, interest has surged to under stand the behavior of productivity measures through time, the conceptual foundations of productivity analysis, and the linkage between productivity performance and other major forces in the economy. Meer
1 Nabil R. Adam and Ali Dogramaci Measuring, analyzing, and improving productivity in a given organization is a complex process that involves the contributions of economists, industrial engineers, operations researchers, management scientists, and lawyers. Meer
1. 1. Motivation This book is based on the view-tx)int that both public and private decision making, in practice, can often be ilrproved upon by means of fonnal (nonnative) decision nodels and methods. Meer
This book presents applications of the Analytic Hierarchy Process developed by Thomas L. Saaty to deal with unstructured decision problems, together with case histories developed by him and in collaboration with others in areas of current societal concern. Meer
This book provides a comprehensive understanding of today’s ever-evolving issues with per- and polyfluorinated substances (PFAS) in the environment. Meer
This reference text introduces latest statistical modeling techniques of reliability structures and industrial processes. It will serve as an ideal reference text for graduate students and academic researchers in the fields of industrial engineering, manufacturing science, mathematics, and statistics. Meer
In this new and exciting seventh edition, Technology Management continues to provide R&D managers with essential insight and information to address the most important challenges and opportunities of their profession. Meer
A Standard for Auditing Computer Applications is a dynamic new resource for evaluating all aspects of automated business systems and systems environments. Meer
Awarded the Frederick W. Lanchester Prize in 1994 for its valuable contributions to operations research and the management sciences, this mathematically rigorous book remains the standard reference on the linear complementarity problem. Meer
This groundbreaking text examines the problem of user authentication from a completely new viewpoint. Rather than describing the requirements, technologies and implementation issues of designing point-of-entry authentication, the book introduces and investigates the technological requirements of implementing transparent user authentication – where authentication credentials are captured during a user’s normal interaction with a system. Meer
This is the "green book" that started it all -- the first book in English on JIT, written from the engineer's viewpoint. When Omark Industries bought 500 copies and studied it companywide, Omark became the American pioneer in JIT. Meer
This book contains a collection of scientific chapters addressing the emerging trends in IT and telecommunications, as well as the issues that accompany them in business. Meer
Lean is about building and improving stable and predictable systems and processes to deliver to customers high-quality products/services on time by engaging everyone in the organization. Meer
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