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Inventivity is the first book of its kind to utilize analystic methods for judging research productivity. It provides insight into the business of research, showing a direct relation between management productivity and the production of real research results. Meer
This book defines supply chains, focusing on the impact that they can have o the retail industry. Featuring step–by–step how supply chains are set up, the factors that can impact them and what that means to the customer. Meer
The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Meer
Exploit the advantages of Geographic Information Systems in your business
Once the domain of cartographers and other specialists, Geographic Information Systems (GIS) are increasingly being employed by the business community. Meer
Praise for RESULTS RULE!
"What on earth could pre–thawed turkeys, Eva the dolphin, and toothpaste tubes squeezed from the middle have to do with the success of your business? Meer
Nine innovative methods to think outside the box and solve complex system problems
Managing Complex Systems provides specific tools and guidance needed to be a more creative and innovative thinker. Meer
A solid introduction to materials management and the tools needed to create a world–class materials management program
This nuts–and–bolts guide presents an overview of the inner workings of the materials process, as well as the best practices to achieve a world–class operating system that will help to eliminate ineffective materials management. Meer
"Success is often the culmination of a series of lesser known accomplishments." –Stephen A. Ruffa and Michael J. Perozziello
In the Muroc, California desert over fifty years ago, a team of contractors and government engineers along with a daring young test pilot named Chuck Yeager achieved the seemingly impossible and broke the sound barrier. Meer
"A thoughtful, complete, and very readable approach to robust engineering. It presents insights that correlate with those learned at Ford while developing and executing Design for Six Sigma. Meer
Providing the latest information on public purchasing figures and salaries, this edition prepares readers for purchasing in the 90s. Compact yet comprehensive, it offers invaluable guidance in order to prepare for the Certified Purchasing Manager (CPM) exam. Meer
Comprehensive and up–to–date, it covers the most vital part of software development, independent verification and validation. Presents a variety of methods that will ensure better quality, performance, cost and reliability of technical products and systems. Meer
A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries
Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public′s satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Meer
A roadmap to consistent, high–quality service for any organization
A service is typically something created to serve a paying customer, whether internal or external. Meer
This book presents an organized approach to quality management, control, and improvement. Because quality problems usually are the outcome of uncontrolled or excessive variability, statistical tools and other analytical methods play an important role in solving these problems. Meer
"This crystal–clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. Meer
"Kirk Zylstra′s focus on the customer is a fresh approach to lean. Companies that can bear the burden of variability will develop a strategic advantage in today′s volatile market. Meer
unique introduction to distribution logistics that focuses on both quantitative modeling and practical business issues
Introduction to Distribution Logistics presents a complete and balanced treatment of distribution logistics by covering both applications and the required theoretical background, therefore extending its reach to practitioners and students in a range of disciplines such as management, engineering, mathematics, and statistics. Meer
Learn how to maintain a firm grasp of a project throughout its development, how to forecast with greater accuracy and how to ensure the successful launch of a product. Meer
This updated revision explains how to design, implement and manage a cutting–edge distribution system based on quick response/continuous replenishment concepts. Meer
Quality assurance (QA) has become an increasingly important topic, as environmental monitoring bodies realize that accuracy of measurements can depend very much on how the measurement is taken. Meer
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