<p>Preface xv<br /> <br /> Acknowledgments xix<br /> <br /> PART I<br /> <br /> Introduction<br /> <br /> CHAPTER 1<br /> <br /> Introduction to the IT Aspects of Mergers, Acquisitions, and Divestitures 3<br /> Varun Joshi and Saurav Sharma<br /> <br /> Role of IT in M&A 4<br /> <br /> Due Diligence 6<br /> <br /> Integration/Separation Planning 8<br /> <br /> Integration/Separation Execution 16<br /> <br /> Wrapping It Up 20<br /> <br /> CHAPTER 2<br /> <br /> The Role of IT in Mergers and Acquisitions 23<br /> Peter Blatman and Eugene Lukac<br /> <br /> Quest to Capture Synergies 24<br /> <br /> Capturing the Benefits 26<br /> <br /> Wrapping It Up 32<br /> <br /> CHAPTER 3<br /> <br /> Aligning Business and IT Strategy during Mergers, Acquisitions, and Divestitures 35<br /> Jason Asper and Wes Protsman<br /> <br /> The Business–Aligned Integration Model 36<br /> <br /> Enterprise Blueprint and IT Alignment 38<br /> <br /> IT s Role in Functional Blueprinting 39<br /> <br /> Decision Making and Business Alignment 43<br /> <br /> Business Alignment in Due Diligence 43<br /> <br /> Wrapping It Up 44<br /> <br /> CHAPTER 4<br /> <br /> Mergers and Acquisitions IT Strategy, Approach, and Governance: IT and Its Customers 47<br /> Chris DeBeer and Michael H. Moore<br /> <br /> Strategy 48<br /> <br /> Approach 49<br /> <br /> Governance 50<br /> <br /> Finance 51<br /> <br /> Operations 54<br /> <br /> Human Resources 57<br /> <br /> Information Technology 60<br /> <br /> Wrapping It Up 66<br /> <br /> PART II<br /> <br /> Information Technology s Role in Mergers, Acquisitions, and Divestitures<br /> <br /> CHAPTER 5<br /> <br /> IT Due Diligence Leading Practices 69<br /> Mark Andrews and David Sternberg<br /> <br /> Objectives and Complexities of IT Due Diligence 70<br /> <br /> Areas of Investigation 72<br /> <br /> Proprietary or Product Technology Driven Due Diligence 76<br /> <br /> Impact of Transaction Type on the Due Diligence<br /> <br /> Investigation 77<br /> <br /> Investigation for Strategic Buyers versus Financial Buyers 78<br /> <br /> Considerations of Planning IT Due Diligence 79<br /> <br /> Considerations of Conducting IT Due Diligence 82<br /> <br /> Considerations of Finalizing IT Due Diligence 86<br /> <br /> Tying Due Diligence to the Next Steps in the Post–Merger<br /> <br /> Process 88<br /> <br /> Wrapping It Up 88<br /> <br /> CHAPTER 6<br /> <br /> IT Infrastructure Aspects of Mergers, Acquisitions, and Divestitures 91<br /> Rick Kupcunas, Mike Trisko, Jeffry Sprengel, and Mushtaque Heera<br /> <br /> IT Infrastructure Blueprinting 91<br /> <br /> IT Infrastructure Planning 93<br /> <br /> IT Infrastructure Dependencies 100<br /> <br /> Wrapping It Up 102<br /> <br /> CHAPTER 7<br /> <br /> M&A IT and Synergies 105<br /> Jim Boland, Ronald Goldberg, Colin Hartnett, Sunil Rai, and Stephen Ronan<br /> <br /> IT s Role and Contribution to Synergy Capture 105<br /> <br /> Synergy Capture and Benefits Tracking during the Merger, Acquisition, and Divestiture Lifecycle 120<br /> <br /> Wrapping It Up 135<br /> <br /> CHAPTER 8<br /> <br /> Supporting Business Objectives with M&A–Aware Enterprise Architecture 137<br /> Pavel Krumkachev, Shalva Nolen, Nitin Prabhakar, and Rajat Sharma<br /> <br /> Sources of IT–Related Synergies during M&A 137<br /> <br /> Post–Merger IT Integration Planning: The Model Makes the Difference 139<br /> <br /> M&A–Aware Enterprise Architecture Models 139<br /> <br /> Divestitures and the Enterprise Architecture Frameworks 143<br /> <br /> Wrapping It Up 144<br /> <br /> CHAPTER 9<br /> <br /> The Importance of a Tested IT Strategy and Approach for Mergers, Acquisitions, and Divestitures 145<br /> Pavel Krumkachev, Shalva Nolen, Nitin Prabhakar, and Rajat Sharma<br /> <br /> M&A IT Organization and Strategy 145<br /> <br /> A Tested and Repeatable Approach for IT Integrations 149<br /> <br /> A Tested and Repeatable Approach for IT Divestitures 152<br /> <br /> Wrapping It Up 155<br /> <br /> CHAPTER 10<br /> <br /> Cloud Considerations for M&A IT Architecture 157<br /> Mike Brown<br /> <br /> Understanding Cloud Solutions 157<br /> <br /> Types of Cloud Solutions 158<br /> <br /> Cloud Solution: Potential Benefits 158<br /> <br /> Opportunity during Post–M&A Integration 158<br /> <br /> Cloud Solutions for Post–M&A Plug–and–Play IT<br /> <br /> Frameworks 159<br /> <br /> Determining Suitability for Cloud Solutions 160<br /> <br /> Assessing Cloud Migration Timing 160<br /> <br /> Establishing a Cloud Strategy 162<br /> <br /> Evaluating Cloud Providers 163<br /> <br /> Cloud Solution Success Factors 164<br /> <br /> Wrapping It Up 165<br /> <br /> CHAPTER 11<br /> <br /> Data Implications of Mergers and Acquisitions 167<br /> Sascha Elsing<br /> <br /> Criticality of Data Management in M&A Transactions 167<br /> <br /> Data Governance and Organizational Considerations 167<br /> <br /> Data Confidentiality, Privacy, Security, and Risk Management 168<br /> <br /> Data Archiving Requirements 168<br /> <br /> Data Management Road Map 169<br /> <br /> Customer Data Considerations 172<br /> <br /> Wrapping It Up 173<br /> <br /> CHAPTER 12<br /> <br /> Using M&A to Streamline the Applications Portfolio 175<br /> Colin Whiteneck, Joydeep Mukherjee, Ted Veterano, and Venky Iyer<br /> <br /> Overview of an Applications Rationalization Program 178<br /> <br /> Achieving Cost Synergies through Applications Rationalization 178<br /> <br /> Achieving Operational Synergies through Applications Rationalization 182<br /> <br /> Technology and Cost Impact in a Divestiture Event 188<br /> <br /> Emerging Trends 193<br /> <br /> Best Practices for Applications Rationalization in an M&A Scenario 194<br /> <br /> Wrapping It Up 198<br /> <br /> CHAPTER 13<br /> <br /> Third–Party Contracts in M&A: Identifying and Managing Common Implications 199<br /> <br /> Christine McKay, Joseph Joy, Ramkumar Jayaraman, and Ninad Deshmukh<br /> <br /> Challenges Inherent in Different Types of M&A Transactions 200<br /> <br /> Typical Realities 200<br /> <br /> Primary Challenges 204<br /> <br /> Tackling Challenges 206<br /> <br /> Program Management 215<br /> <br /> Wrapping It Up 217<br /> <br /> Case Studies 218<br /> <br /> Lessons Learned 221<br /> <br /> CHAPTER 14<br /> <br /> M&A IT Architecture and Infrastructure: Developing and Delivering Transition Services Agreements 225<br /> Olivier May and Kevin Charles<br /> <br /> Plan Early and Resource Appropriately 227<br /> <br /> Foster Deal Team and Business Collaboration to Document Appropriately 229<br /> <br /> Price Services Conservatively 231<br /> <br /> Establish a Practical Governance Approach 235<br /> <br /> Plan Exits and Remove Stranded Costs 247<br /> <br /> Wrapping It Up 250<br /> <br /> CHAPTER 15<br /> <br /> Day 1 Implications for IT Functions 253<br /> Sejal Gala and Sandeep Dasharath<br /> <br /> Top Day 1 Priorities for IT 253<br /> <br /> Wrapping It Up 263<br /> <br /> CHAPTER 16<br /> <br /> Transition Services Agreement (TSA) Untangling the Web 265<br /> Simon Singh, Nikhil Uppal, and Jennie Miller<br /> <br /> Key Considerations for Drafting an Effective TSA 267<br /> <br /> Structuring the TSA 270<br /> <br /> Managing TSAs 271<br /> <br /> Governance of TSA Services through a Parallel Structure 273<br /> <br /> Rationale for Accelerated Exit of a TSA 278<br /> <br /> Key Considerations for TSA Exit 279<br /> <br /> Wrapping It Up 281<br /> <br /> CHAPTER 17<br /> <br /> IT Risk, Security, and Controls in M&A: Identifying and Managing Common Considerations 283<br /> David Caruso, Kelly Moynihan, John Clark, Jamie Fox, Joseph Joy, and Scott Kaufman<br /> <br /> Understanding the IT Risk, Security, and Controls Current State 283<br /> <br /> Practices for Managing IT Risk, Security, and Control Considerations 293<br /> <br /> Wrapping It Up 301<br /> <br /> PART III<br /> <br /> The People Aspects of Mergers, Acquisitions, and Divestitures<br /> <br /> CHAPTER 18<br /> <br /> The Role of the CIO in Mergers, Acquisitions, and Divestitures 305<br /> Irwin Goverman<br /> <br /> The Double–Duty Role 305<br /> <br /> The Internal Role 307<br /> <br /> The External Role 314<br /> <br /> Some Lessons Learned 317<br /> <br /> Wrapping It Up 320<br /> <br /> CHAPTER 19<br /> <br /> The Role of CFO 321<br /> Rich Rorem, Trevear Thomas, Nnamdi Lowrie, Heith Rothman, Venkat Swaminathan, Chelsea Gorr, Jenny Xu, and Mia Velasquez<br /> <br /> Strategist Face 324<br /> <br /> Catalyst Face 329<br /> <br /> Operator Face 332<br /> <br /> Steward Face 338<br /> <br /> Wrapping It Up 341<br /> <br /> CHAPTER 20<br /> <br /> Managing the People Side of IT M&A 345<br /> Tammie Potvin, Don Miller, Suseela Kadiyala, Michael Proppe, Sarah Hindley, and Laurel Vickers<br /> <br /> Key Priority: Communicating for Impact 346<br /> <br /> Merger Stages 348<br /> <br /> Effective M&A Communication 351<br /> <br /> Key Priority: Defining the Future–State IT Organization 352<br /> <br /> Steps in M&A Organization Design 353<br /> <br /> Key Priority: Assessing and Selecting IT Talent 358<br /> <br /> Key Priority: Managing Change 363<br /> <br /> Start with Your Leadership Team 363<br /> <br /> Transition Employees 366<br /> <br /> Consider Cultural Implications 367<br /> <br /> Assess Integration Progress 369<br /> <br /> Wrapping It Up 370<br /> <br /> CHAPTER 21<br /> <br /> Planning for Business Process Changes Impacting Information Technology 373<br /> Blair Kin<br /> <br /> Pre–Day 1 Planning 373<br /> <br /> Day 1 Integration Imperatives 376<br /> <br /> Long–Term Integration Requirements 380<br /> <br /> Wrapping It Up 388<br /> <br /> PART IV<br /> <br /> M&A IT Project Governance, Testing, and Business Intelligence<br /> <br /> CHAPTER 22<br /> <br /> Integration Management Office Best Practices 393<br /> David Lake and Mauro Schiavon<br /> <br /> Roles and Responsibilities 393<br /> <br /> Key Activities 395<br /> <br /> Sample IMO Templates and Deliverables 398<br /> <br /> Managing the Deal 398<br /> <br /> Wrapping It Up 403<br /> <br /> CHAPTER 23<br /> <br /> IT Program Governance during the Deal 405<br /> John Uccello<br /> <br /> Establish Governance Model 405<br /> <br /> Establish the Program Management Office 408<br /> <br /> Execute the Plan 413<br /> <br /> Wrapping It Up 415<br /> <br /> CHAPTER 24<br /> <br /> Important Role of Data in an M&A Transaction 417<br /> Lynda Gibson, Anil Tondavadi, and Chris Vu<br /> <br /> Current Challenges and Lost Opportunities 418<br /> <br /> Top 10 Ways to Use Information Management to Improve M&A 419<br /> <br /> Wrapping It Up 438<br /> <br /> CHAPTER 25<br /> <br /> Overview of Testing 439<br /> Angela Mattix<br /> <br /> Types of Testing 439<br /> <br /> Testing Functions and Tools 443<br /> <br /> Test Preparation Activities 444<br /> <br /> Timing of Testing 446<br /> <br /> Wrapping It Up 448<br /> <br /> PART V<br /> <br /> Conclusion<br /> <br /> CHAPTER 26<br /> <br /> Why Mergers, Acquisitions, and Divestitures Fail, and Considerations to Help Avoid a Similar Fate 451<br /> Nikhil Menon<br /> <br /> M&A Risks 452<br /> <br /> Common Pitfalls 453<br /> <br /> Critical Success Factors 455<br /> <br /> Wrapping It Up 457<br /> <br /> CHAPTER 27<br /> <br /> M&A IT Key Success Factors 459<br /> Nadia Orawski and Luke Bates<br /> <br /> Key Success Factors 459<br /> <br /> Wrapping It Up 461<br /> <br /> CHAPTER 28<br /> <br /> M&A IT, Summing It All Up 463<br /> Habeeb Dihu, Nadia Orawski, Justin Calvin, Luke Bates, Bryce Metro, and Eric Niederhelman<br /> <br /> Best Practices 464<br /> <br /> Best Practices to Be Considered Prior to the Deal 464<br /> <br /> M&A IT Strategy, Approach, and Governance Best Practices 467<br /> <br /> M&A IT Security and Privacy Implications Best Practices 472<br /> <br /> M&A IT and Synergies Best Practices 473<br /> <br /> M&A IT Contracts Best Practices 473<br /> <br /> M&A IT Organizational Implications Best Practices 475<br /> <br /> Best Practices to Consider in Order to Execute the Deal 477<br /> <br /> Lessons Learned 478<br /> <br /> Wrapping It Up 479<br /> <br /> APPENDIX A<br /> <br /> M&A IT Playbook Overview 493<br /> Joseph Joy, Shalva Nolen, Simon Singh, and Nikhil Uppal<br /> <br /> APPENDIX B<br /> <br /> Sample M&A IT Checklists 509<br /> Shalva Nolen, Sreekanth Gopinathan, and Devi Aradada<br /> <br /> APPENDIX C<br /> <br /> M&A IT Sample Case Studies 521<br /> Manish Laad, Abhishek Mathur, and Prasanna Rajappa<br /> <br /> About the Editor 531<br /> <br /> About the Website 533<br /> <br /> Index 535</p>