How to Reslove Conflict Effecively – The 60–Minute Active Training Series Leader′s Guide

Name: How to Reslove Conflict Effecively – The 60–Minute Active Training Series Leader′s Guide
Author: Melvin L. (Temple University) Silberman

Paperback Engels 2005 9780787973513

27,28

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Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win–win situation.
How to Resolve Conflict Effectively, Leader?s Guide from the popular
60–Minute Active Training Series offers facilitators a ready–made, effective one–hour program that teaches participants the skills they need to successfully resolve conflict and create win–win situations. Specifically, participants will learn how to:

Get tension right out on the table
Figure out what?s bothering the other person
Communicate the real, underlying concerns