What Smart Trainers Know – The Secrets of Success from the World′s Foremost Experts

<p>Introduction vii</p>
<p>Part One: Strategic Training and Development 1</p>
<p>1 Shifting from Training to Performance 3<br />James C. Robinson and Dana Gaines Robinson</p>
<p>2 Trends and the Profession 14<br />Joe Willmore</p>
<p>3 HRD in the Internet World 22<br />Patricia A. McLagan</p>
<p>4 Learning Organizations 37<br />Michael J. Marquardt</p>
<p>5 Change Management 47<br />Jay A. Conger</p>
<p>6 What Smart Trainers Should Know About Organizational Culture 54<br />Edgar H. Schein</p>
<p>7 Legal Issues for Training and Development 61<br />Linda Byars Swindling</p>
<p>Part Two: Assessment and Evaluation 71<br /><br />8 How to Conduct a Needs Assessment that gets Results 73<br />Seth N. Leiber, Ann W. Parkman, and Karen VanKampen</p>
<p>9 The Intervention Questionnaire 82<br />Judith A. Hale</p>
<p>10 Performance Analysis: Testing the Waters 96<br />Allison Rossett and Catherine Tobias</p>
<p>11 The Art and Science of Competency Modeling 107<br />Richard Lepsinger and Anntoinette Lucia</p>
<p>12 The Four–Level Evaluation Process 122<br />Donald L. Kirkpatrick</p>
<p>13 the Return on Investment (ROI) Process 133<br />Jack J. Philips and Patricia Pulliam Phillips</p>
<p>14 Transfer of Learning to Performance 160<br />Mary L. Broad</p>
<p>15 Developing and Conducting a Legally Defensible Performance Appraisal 176<br />Gary P. Latham and Deborah L. MacKenzie</p>
<p>Part Three: Training and Development Design 187</p>
<p>16 The Future of Instructional Design 189<br />William J. Rothwell</p>
<p>17 What Every Smart Trainer Should know about Learning 202<br />Maxine Arnold Dalton</p>
<p>18 What we know about Adult Learning 210<br />Ron Zemke and Susan Zemke</p>
<p>19 Designing Effective Training Programs 218<br />Karen Lawson</p>
<p>20 What I ve Learned: The Picture is Bigger than you Think! 233<br />Bob Pike</p>
<p>21 Motivation in the Learning Environment 238<br />Larry Froman</p>
<p>Part Four: Training and Development Methods 249</p>
<p>22 Facilitating Active Learning 251<br />Mel Silberman</p>
<p>23 Transform the Person, Not the Behavior 259<br />Robert Hargrove</p>
<p>24 Involve your Learners: Enhance your Training 268<br />Fran Rees</p>
<p>25 Training Games and Activities 275<br />Sivasailam Thiagi Thiagarajan</p>
<p>26 What Smart Trainers know about Self–Directed Learning 292<br />George M. Piskurich</p>
<p>27 Guaranteed Results with Multimedia and Online Training and Education 316<br />Kevin E. Kruse</p>
<p>28 Applications of Communication Technology in Training and Education 316<br />Zane L. Berge</p>
<p>Part Five: Employee and Organizational Development 325</p>
<p>29 Diversity: The Right Competitive Strategy for a Changing World 327<br />Julie O Mara</p>
<p>30 Learning to Lead 339<br />James M. Kouzes and Barry Z. Posner</p>
<p>31 Approach Team Training One Step at a Time 352<br />Lorraine L. Ukens</p>
<p>32 Strategic Employee Development Planning 363<br />Robert O. Brinkerhoff and Nicholas A. Andreadis</p>
<p>33 Self–Directed New Employee Orientation 375<br />Jean Barbazette</p>
<p>34 Mentoring to a T 382<br />Beverly Kaye and Marilyn Greist</p>
<p>35 The Critical Importance of Rewards and Recognition in the 21st Century 391<br />Barbara A. Glanz</p>
<p>Contributors 406</p>
<p>About the Editor 412</p>
<p>Name Index 413</p>
<p>Subject Index 419</p>