Peace Skills – A Manual for Community Mediators

Section One: Assumptions about Conflict and the Role of Peacebuilders.
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<br /> Assumptions about Conflict.
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<br /> Conflict Transformation.
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<br /> The Role of Peacebuilders.
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<br /> Resources for Peacebuilders.
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<br /> The Normality of Conflict.
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<br /> A Variety of Approaches.
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<br /> Application Exercises.
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<br /> Understanding Conflict and the Role of Mediation.
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<br /> Responses to Conflict.
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<br /> Sources and Types of Conflict.
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<br /> Approaches to Addressing Conflict.
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<br /> The Limits of Mediation.
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<br /> Justice and? Neutrality?
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<br /> Application Exercises.
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<br /> Section Two: Introduction to Mediation.
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<br /> Mediation: A Tool for Empowering Others.
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<br /> Mediation Versus Arbitration.
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<br /> A Four–Stage Approach to Mediation.
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<br /> A Mediation Tool Kit.
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<br /> Application Exercise.
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<br /> Before Mediation: Laying the Foundation.
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<br /> Getting the Parties to the Table.
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<br /> The Role of Co–Mediators.
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<br /> Personal Preparation.
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<br /> Application Exercises.
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<br /> The Introduction Stage: Providing Safety.
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<br /> Getting Off on the Right Foot.
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<br /> What to Say: Introductory Comments.
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<br /> Providing a Safe Place.
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<br /> Application Exercises.
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<br /> The Story–Telling Stage: Offering Understanding.
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<br /> Who Goes First?
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<br /> Understanding as the Primary Goal.
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<br /> Questions and Statements.
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<br /> Dealing with Interruptions.
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<br /> Dealing with Provocative Statements.
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<br /> Taking Notes and Listening for Issues.
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<br /> Building on Safety and Understanding.
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<br /> Application Exercises.
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<br /> The Problem–Solving Stage: Building Joint Ownership.
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<br /> Clarify the Issues.
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<br /> Identify Common Concerns.
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<br /> Select One Issue.
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<br /> Focus on Interests.
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<br /> Generate Options.
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<br /> Evaluate and Choose Options.
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<br /> Problem Solving as a Transformative Process.
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<br /> Application Exercises.
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<br /> Additional Tools for Problem Solving.
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<br /> Tools for Defining Problems.
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<br /> Tools for Breaking Impasse.
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<br /> Application Exercises.
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<br /> The Agreement Stage: Seeking Sustainability.
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<br /> Tips for Writing the Agreement.
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<br /> Presenting the Agreement.
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<br /> When Not to Finalize Agreements.
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<br /> Providing Opportunity.
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<br /> Application Exercise.
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<br /> Moving Toward Reconciliation: Letting Go of the Past.
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<br /> Tell and Retell.
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<br /> Additional Steps.
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<br /> Application Exercise.
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<br /> Section Three: Communication Skills and Tools.
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<br /> Listening Skills.
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<br /> Paraphrasing.
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<br /> Summarizing.
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<br /> Body Language.
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<br /> Listening as Transformation.
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<br /> Application Exercises.
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<br /> Language in Mediation.
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<br /> Moving from Generalities to Specifics.
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<br /> Laundering Language.
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<br /> Hearing Hidden Offers.
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<br /> Application Exercises.
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<br /> Emotions in Conflict.
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<br /> The Importance of Self–Awareness.
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<br /> A Range of Mediator Responses.
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<br /> Summary.
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<br /> Application Exercises.
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<br /> Section Four: Building Peace in Communities.
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<br /> Designing a Peacebuilding Process.
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<br /> Mediation Skills and the Struggle for Justice.
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<br /> Extending Mediation Values into Group Conflict.
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<br /> The Power of Process.
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<br /> Principles of Good Process.
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<br /> Conclusion: A Transformative Process for Community Empowerment.
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<br /> Application Exercises.