Hospitality Employee Management and Supervision – Concepts and Practical Applications

A practical resource for managers and supervisors in hospitality businesses

In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one–stop comprehensive guide to human resources in the hospitality industry.

Rather than taking a theoretical approach, this text provides a hands–on, practical, and applications–based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.

Each chapter in this lively and engaging text features:

Quotations––Various practitioners in the hospitality industry highlight the chapter′s focus
Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them
HRM in Action features highlight real–world HRM experiences that relate to the content presented in each chapter
Tales from the Field––Hospitality employees provide accounts of the various challenges they face in the industry
Ethical Dilemmas––Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry
Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts
Hands–On HRM––Mini–cases based on real–world situations with discussion questions
Chapter Key Terms––Bolded within the chapter and then listed at the end of each chapter with definitions