G Eckes
Six Sigma Team Dynamics – The Elusive Key to Project Success
The Elusive Key to Project Success
Gebonden Engels 2002 9780471222774
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
A full, expert discussion of the last major component of Six Sigma implementation
George Eckes′ first two books on Six Sigma–The Six Sigma Revolution and Making Six Sigma Last–dealt with Six Sigma from a strategic level and from a cultural level, respectively. Six Sigma Team Dynamics covers the last component of Six Sigma–improving team processes. The successful completion of Six Sigma depends on teams working together and applying a proven methodology that defines, measures, analyzes, improves, and controls the process. These team dynamics and the roles and responsibilities of all constituencies are the last remaining key to successful Six Sigma implementation.
Specificaties
ISBN13:9780471222774
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:288
Uitgever:John Wiley & Sons
Hoofdrubriek:Inkoop en logistiek, Algemeen management
Lezersrecensies
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Inhoudsopgave
Six Sigma Team Dynamics: The Elusive Key to Project Success.
<br />
<br /> The Roles and Responsibilities of a Six Sigma Team.
<br />
<br /> Team Effectiveness: How the Lack of Facilitative Leadership Results in Six Sigma Failures.
<br />
<br /> When Six Sigma Meetings Go Bad: Facilitative Interventions and When to Use Them.
<br />
<br /> Managing the Six Sigma Project.
<br />
<br /> Dealing with Maladaptive Six Sigma Behaviors.
<br />
<br /> Completing the Six Sigma Project: The Never Ending Responsibility of the Champion.
<br />
<br /> Pitfalls to Avoid in Creating Six Sigma Team Dynamics.
<br />
<br /> Appendix A: Alpha Omega Call Center DMAIC Templates.
<br />
<br /> Appendix B: 95 Questions Champions Should Ask Their Project Teams.
<br />
<br /> Appendix C: The Champion′s Responsibilities.
<br />
<br /> Index.
<br />
<br /> The Roles and Responsibilities of a Six Sigma Team.
<br />
<br /> Team Effectiveness: How the Lack of Facilitative Leadership Results in Six Sigma Failures.
<br />
<br /> When Six Sigma Meetings Go Bad: Facilitative Interventions and When to Use Them.
<br />
<br /> Managing the Six Sigma Project.
<br />
<br /> Dealing with Maladaptive Six Sigma Behaviors.
<br />
<br /> Completing the Six Sigma Project: The Never Ending Responsibility of the Champion.
<br />
<br /> Pitfalls to Avoid in Creating Six Sigma Team Dynamics.
<br />
<br /> Appendix A: Alpha Omega Call Center DMAIC Templates.
<br />
<br /> Appendix B: 95 Questions Champions Should Ask Their Project Teams.
<br />
<br /> Appendix C: The Champion′s Responsibilities.
<br />
<br /> Index.
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