Leonard J. (Winner of the 1995 CPR Institute for Dispute Resolution Book Prize Award for Excellence in Alternative Dispute Resolution American Journal of Nursing 1996 Book of the Year Award) Marcus
Meer over de auteurs
Leonard J. (Winner of the 1995 CPR Institute for Dispute Resolution Book Prize Award for Excellence in Alternative Dispute Resolution American Journal of Nursing 1996 Book of the Year Award) Marcus,
LJ Marcus,
Barry C. Dorn,
Eric J. McNulty
e.a.
Renegotiating Health Care – Resolving Conflict to Build Collaboration 2e
Resolving Conflict to Build Collaboration
Paperback Engels 2011 2e druk 9780470562208
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization′s ability to make timely decisions and implement new strategies. It focuses on the complex interactions between those that deliver, receive, administer, and oversee health care and outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conflict resolution professionals working in the health care field.
Specificaties
ISBN13:9780470562208
Taal:Engels
Bindwijze:paperback
Aantal pagina's:512
Uitgever:John Wiley & Sons
Druk:2
Hoofdrubriek:Leiderschap, Algemeen management
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
Preface.
<p>Acknowledgments.</p>
<p>The Authors.</p>
<p>Part One Conflict.</p>
<p>1 Why Conflict?</p>
<p>2 Moving Beyond Conflict.</p>
<p>3 Setting the Stage for Negotiation.</p>
<p>Part Two Negotiation.</p>
<p>4 Interest–Based Negotiation.</p>
<p>5 Framing to Generate Options.</p>
<p>6 Reframing to Spur Momentum.</p>
<p>7 The Walk in the Woods.</p>
<p>Part Three Contest, Resolution, and Connectivity.</p>
<p>8 Positional Bargaining.</p>
<p>9 Mediation, Arbitration, and Dispute Resolution.</p>
<p>10 Meta–Leadership.</p>
<p>Part Four Evolving Health Care Practice.</p>
<p>11 Designing a More Cohesive, Better–Linked Health System.</p>
<p>12 Evolving with Technology.</p>
<p>13 The Negotiating Patient.</p>
<p>14 Changing Work and a Changing Workforce.</p>
<p>Part Five Shaping Purpose.</p>
<p>15 Crafting the Essentials.</p>
<p>16 Constructing a Resilient Balance.</p>
<p>References.</p>
<p>Appendix: List of Characters.</p>
<p>References.</p>
<p>Index.</p>
<p>Acknowledgments.</p>
<p>The Authors.</p>
<p>Part One Conflict.</p>
<p>1 Why Conflict?</p>
<p>2 Moving Beyond Conflict.</p>
<p>3 Setting the Stage for Negotiation.</p>
<p>Part Two Negotiation.</p>
<p>4 Interest–Based Negotiation.</p>
<p>5 Framing to Generate Options.</p>
<p>6 Reframing to Spur Momentum.</p>
<p>7 The Walk in the Woods.</p>
<p>Part Three Contest, Resolution, and Connectivity.</p>
<p>8 Positional Bargaining.</p>
<p>9 Mediation, Arbitration, and Dispute Resolution.</p>
<p>10 Meta–Leadership.</p>
<p>Part Four Evolving Health Care Practice.</p>
<p>11 Designing a More Cohesive, Better–Linked Health System.</p>
<p>12 Evolving with Technology.</p>
<p>13 The Negotiating Patient.</p>
<p>14 Changing Work and a Changing Workforce.</p>
<p>Part Five Shaping Purpose.</p>
<p>15 Crafting the Essentials.</p>
<p>16 Constructing a Resilient Balance.</p>
<p>References.</p>
<p>Appendix: List of Characters.</p>
<p>References.</p>
<p>Index.</p>
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