A Guide to Success for Technical Managers – Supervising in Research, Development, and Engineering

<p>PREFACE xi</p>
<p>CHAPTER 1 TIPS ON TRANSITIONS FOR TECHNICAL MANAGERS 1</p>
<p>Transition Situations 1</p>
<p>Manager or Scientist? An Attribute Inventory 6</p>
<p>Manager Scientist Inventory Score Sheet 10</p>
<p>Interpretation 12</p>
<p>Questions to Ask Yourself 12</p>
<p>Transition Situations Solutions 13</p>
<p>References 14</p>
<p>Bibliography 14</p>
<p>CHAPTER 2 ADVICE ON CREATING A MOTIVATING CLIMATE 17</p>
<p>Motivation Situation 17</p>
<p>What Motivates You? 18</p>
<p>Why Is Motivation Important? 21</p>
<p>Diagnosing Motivation 22</p>
<p>Applying Theories about Motivation 22</p>
<p>Motivation Situation Solution 28</p>
<p>References 29</p>
<p>Bibliography 29</p>
<p>CHAPTER 3 HINTS TO INCREASE INTERPERSONAL EFFECTIVENESS 31</p>
<p>Interpersonal Effectiveness My Story 31</p>
<p>The Myers Briggs Type Indicator 32</p>
<p>Using Type Effectively 34</p>
<p>Applying Characteristics of Type 39</p>
<p>Role of Emotions and Trust 43</p>
<p>References 46</p>
<p>Bibliography 46</p>
<p>CHAPTER 4 CLUES ABOUT COMMUNICATION PITFALLS AND STRATEGIES 49</p>
<p>Communication Situation 49</p>
<p>Communication Patterns and Factors 50</p>
<p>The AIDR Technique 55</p>
<p>Focusing on Others A Development Experiment 56</p>
<p>Ask Questions 57</p>
<p>Challenge Assumptions 58</p>
<p>Email 58</p>
<p>Email Guide 59</p>
<p>Applying the MBTI 60</p>
<p>Planning a Personal Communication Strategy 63</p>
<p>Communication Situation Suggestions 64</p>
<p>References 64</p>
<p>Bibliography 65</p>
<p>CHAPTER 5 SECRETS TO MANAGING PERFORMANCE 67</p>
<p>Performance Situation 67</p>
<p>Setting Expectations and Goals 68</p>
<p>Consider Personal Styles Both Yours and Your Employee s 71</p>
<p>Managing Performance 74</p>
<p>Performance Problem Solving 76</p>
<p>Dealing with Performance Issues 76</p>
<p>Managing a Performance Issue 77</p>
<p>Distinguishing between Observations and Conclusions 78</p>
<p>Performance Conversation Checklist 80</p>
<p>Tackling Recurring Problems 81</p>
<p>Performance Issue Linked to Technical Problems 81</p>
<p>Managing Managers 83</p>
<p>Suggested Answers for Distinguishing between Observations and Conclusions 86</p>
<p>References 87</p>
<p>Bibliography 87</p>
<p>CHAPTER 6 INCREASING EFFECTIVENESS THROUGH DELEGATION 89</p>
<p>Delegation Situation 89</p>
<p>Delegation Choices 90</p>
<p>Delegation Benefits 91</p>
<p>Delegation Analysis 93</p>
<p>Delegation Profile 95</p>
<p>Planning for Delegation 96</p>
<p>Styles of Delegation 97</p>
<p>Relation of U/E to Delegation Style 101</p>
<p>Delegation Checklist 102</p>
<p>Delegation Using Type 104</p>
<p>Temperaments 107</p>
<p>Applying New Concepts and Skills 108</p>
<p>Delegation Situation Solution 109</p>
<p>Delegation Choices Suggestions 109</p>
<p>References 110</p>
<p>Bibliography 110</p>
<p>CHAPTER 7 POINTS FOR SUCCEEDING AS A COACH 113</p>
<p>Coaching Success 113</p>
<p>Building Connections 114</p>
<p>How Do Star Performers Network? 115</p>
<p>Group Social Networks 115</p>
<p>Challenging the Status Quo 117</p>
<p>Looking Forward 121</p>
<p>Suggestions for Development Activities 122</p>
<p>Coaching Success Solution 131</p>
<p>References 132</p>
<p>Bibliography 132</p>
<p>CHAPTER 8 TECHNIQUES TO MANAGE GROUPS, TEAMS, AND MEETINGS 135</p>
<p>Facilitation Situation 135</p>
<p>Building Collaboration 136</p>
<p>Role Clarification Activity 137</p>
<p>Goal Clarification Activity 138</p>
<p>Group Operating Principles or Norms 138</p>
<p>Increasing Meeting Effectiveness 139</p>
<p>Individual Autonomy versus Group Interdependence 140</p>
<p>Decision Making 142</p>
<p>Meeting Management Techniques 143</p>
<p>Application: Your Own Meeting 147</p>
<p>Facilitation Situation Suggestions 149</p>
<p>References 150</p>
<p>Bibliography 151</p>
<p>CHAPTER 9 CLUES TO FOSTER CREATIVITY AND INNOVATION 153</p>
<p>Sam s Dilemma 153</p>
<p>Social and Educational Input on Creativity 154</p>
<p>Raising the Bar for Creativity and Innovation 155</p>
<p>Definitions: Creativity and Innovation 156</p>
<p>Sam s Dilemma Resolved 166</p>
<p>References 167</p>
<p>Bibliography 168</p>
<p>CHAPTER 10 POINTERS ON MANAGING PROJECTS AND DECISIONS 171</p>
<p>Project Support 171</p>
<p>So, What Can You Do? 173</p>
<p>Learn the Basics of Project Management 173</p>
<p>Understand and Take Advantage of Different Approaches to Project Planning 173</p>
<p>Challenge What Does Not Make Sense 175</p>
<p>Consider the Difference between Risk and Uncertainty 175</p>
<p>Look for Ways to Improve Communication in Your Project 176</p>
<p>Avoid Going for the Big Bang Prioritize and Proceed Incrementally 177</p>
<p>Be Assertive and Work to Kill a Project That Should Die 180</p>
<p>Use Consensus Wisely and Make Timely Decisions 181</p>
<p>Project Support Suggestions 186</p>
<p>References 187</p>
<p>Bibliography 188</p>
<p>CHAPTER 11 SUGGESTIONS FOR MANAGING UP 191</p>
<p>Managing Up Stories 191</p>
<p>Build Your Relationship 193</p>
<p>Manage Communication 194</p>
<p>Guidelines to Approach Your Boss 197</p>
<p>Guidelines for Receiving Feedback 198</p>
<p>Managing Up Stories Resolved 201</p>
<p>References 203</p>
<p>Bibliography 204</p>
<p>CHAPTER 12 LET S USE IT RIGHT: A SUMMARY OF SUGGESTED APPROACHES 205</p>
<p>References 215</p>
<p>FIFTY–TWO–WEEK LEADERSHIP JOURNAL 217</p>
<p>INDEX 315</p>