Handbook of Improving Performance in the Workplace

<p>List of Case Studies, Exhibits, Figures, Performance Support Tools, and Tables xiii</p>
<p>Introduction to Volume Three xvii</p>
<p>Acknowledgements xxv</p>
<p>PART ONE: PERSPECTIVES IN MEASUREMENT AND EVALUATION 1<br /> <br /> 1 Measurement, Evaluation, and Research: Feedback for Decision Making 3<br /> Carl Binder</p>
<p>2 Measurement and Evaluation in the Workplace 25<br /> Lori G. Bosteder, Darlene Russ–Eft</p>
<p>3 Unleashing the Positive Power of Measurement in the Workplace 43<br /> Dean R. Spitzer</p>
<p>4 Relating Training to Business Performance: The Case for a Business Evaluation Strategy 59<br /> William J Tarnacki II, Eileen R. Banchoff</p>
<p>5 Success Case Methodology in Measurement and Evaluation 76<br /> Anne M. Apking, Tim Mooney</p>
<p>PART TWO: PILLARS IN MEASUREMENT AND EVALUATION 95</p>
<p>6 Needs Assessment: A Lighthouse Beacon 97<br /> Catherine M. Sleezer, Darlene Russ–Eft</p>
<p>7 The Impact Evaluation Process 113<br /> Ingrid J. Guerra–L&oacute;pez</p>
<p>8 Full–Scope Evaluation: Do You Really Oughta, Wanna ? 128<br /> Joan C. Dessinger, James L. Moseley</p>
<p>9 How to Use Kirkpatrick′s Taxonomy Effectively in the Workplace 142<br /> Richard B. Pearlstein</p>
<p>10 Ethical Considerations in Performance Measurement 161<br /> David L. Solomon</p>
<p>PART THREE: MOSAICS IN MEASUREMENT AND EVALUATION 177</p>
<p>11 Performance–Based Evaluation: Tools, Techniques, and Tips 179<br /> Judith A. Hale</p>
<p>12 Testing Strategies: Verifying Capability to Perform 200<br /> Peter R. Hybert</p>
<p>13 The Business of Program Evaluation: ROI 219<br /> Patti P. Phillips, Jack J. Phillips</p>
<p>14 Integrated Evaluation: Improving Performance Improvement 240<br /> Nancy B. Hastings</p>
<p>15 Using Evaluation Results to Improve Human Performance Technology Projects 256<br /> Carol K. Diroff</p>
<p>PART FOUR: FRONTIERS IN MEASUREMENT AND EVALUATION 273</p>
<p>16 Understanding Context: Evaluation and Measurement in Not–for–Profit Sectors 275<br /> Dale C. Brandenburg</p>
<p>17 Using New Technology to Create a User–Friendly Evaluation Process 296<br /> William J. Rothwell, Anita Pane Whiteford</p>
<p>18 New Kids on the Block: Evaluation in Practice 314<br /> Debra M. Smith</p>
<p>19 Expanding Scope of Evaluation in Today′s Organizations 339<br /> Darlene Russ–Eft</p>
<p>20 The Changing Role of Evaluators and Evaluation 354<br /> Roger Chevalier</p>
<p>About the Editors 375</p>
<p>About the Contributors 377</p>
<p>Name Index 388</p>
<p>Subject Index 393</p>
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