Enthusiastic Employee, The

Name: Enthusiastic Employee, The
Author: David Sirota

How Companies Profit by Giving Workers What They Want

Paperback Engels 2014 9780134057590

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“This second, updated edition of The Enthusiastic Employee takes the art and science of enterprise management to the next stage. I recommend it enthusiastically to all business leaders seeking to build the morale, loyalty, and performance of employees at all levels.”

–Richard Parsons, former Chairman and CEO of Time Warner

“All CEOs should consider the common sense, data-driven, time-tested suggestions contained in The Enthusiastic Employee. This is a book for any industry and applies to all generations of employees. The authors’ emphasis on an open and collaborative culture that focuses on customer needs is spot on and their data and case studies of the business impact of that culture cannot be ignored. If you want one comprehensive book this year on leading and managing people, this should be your choice.”

–Steve Bennett, President and CEO–Symantec

“Stop demotivating your employees! How true. The Enthusiastic Employee shows precisely how to do that through policies that unleash, rather than dampen, employee motivation and enthusiasm. Based on their extensive research, the authors offer clear insights into what makes people tick and how those insights can be put into practice. This book is a must read for all HR and line leaders unhappy with mediocre–or even “pretty good”–performance.”

–Victoria Berger-Gross, Senior Vice President, Global Human Resources–Tiffany & Co.

“David Sirota was in many ways one of the best advisers I ever had. He was made wise in management by years of listening to (and learning from) workers. There are lots of books of business advice; I recommend this one, and its author and able new co-author, Douglas Klein.”

–Donald E. Graham, Chairman and CEO–The Washington Post Co.

“I would strongly recommend this book to any senior Human Resources leader or line executive interested in effective approaches to the management of people. David and Doug have woven a compelling storyline, backed by voluminous research evidence, that is easy to understand and absolutely impossible to ignore. They demolish various myths about people at work and replace fads with evidence-based recommendations. This is a must read for any leader seeking to bring their organization to peak performance.”

–Sherry A. Whiteley, Senior Vice President and Chief Human Resources Officer–Intuit

Enthusiastic employees outperform. They step up. They rally each other in tough times. They do the “impossible.”

These days, you need enthusiastic employees more than ever. You work hard to hire them. This book shows how to keep them as enthusiastic as they were when they came on board.

Based on research with 8.6 million employees in 412 companies, The Enthusiastic Employee is relentlessly evidence-driven. Extensively updated for the Great Recession, the so-called Millennial generation, and the newest research about workforce diversity, its findings will surprise (maybe even shock) you.

David Sirota and Douglas A. Klein show why the dollars-and-cents business case for greater employee satisfaction has grown even stronger in recent years. They present powerfully convincing data on the deepening linkages between employee attitudes and shareholder value.

Next, they guide you through delivering all three research-proven components of lasting employee enthusiasm: true workplace fairness, pride in one’s work and organization, and the experience of camaraderie. You won’t find handwaving or generalities here. You will find specific management practices that drive greater enthusiasm–and powerful improvements in performance.

• What employees want, feel, and believe today–after the Great Recession

The impact of the recession on views of pay, benefits, job security, and bosses–and why it matters

• Build a partnership culture where loyalty actually thrives

How to create the collaboration and trust that is at the heart of every great, enduring business

• Sustain employee enthusiasm for the long-term

Lessons from those who’ve done it (Mayo Clinic, Costco)…and those who haven’t

• Use today’s most powerful motivator: achievement

Integrate purpose, principles, enablement, challenge, feedback, recognition, and reward

Specificaties

ISBN13:9780134057590

Taal:Engels

Bindwijze:Paperback

Uitgever:Pearson Education

Hoofdrubriek:Personeelsmanagement, Organisatiekunde

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Inhoudsopgave

Acknowledgments    xi About the Authors    xiii About the Second Edition    xv Our New Website    xx Introduction    1 Asking the Questions    4 Asking the Right Questions    4 Questions Result in Data    6 After the Honeymoon    11 A Quick Look at “Old-Fashioned” Theories    12 Solid Theory, Research, and Management Practice to Which We Are in Debt    15 How This Book Is Organized    15 Part I  Worker Motivation, Morale, and Performance    17 Chapter 1  What Workers Want—The Big Picture    19 Blame It on the Young    20 The Lordstown Strike and Job Enrichment “Solution”    22 The Generation Gap Mythology Re-Emerges    24 Myths About the Work Itself    29 The Sirota Three-Factor Theory    32 The Specific Evidence for the Three-Factor Theory    45 How the Three Factors Work in Combination    52 Racial/Ethnic and Gender Differences    55 Individual Differences    62 Chapter 2  Employee Enthusiasm and Business Success    67 Making the Connection    67 Telling Us in Their Own Words    69 A Few Leading Organizations    74 “Enthusiasm” Versus “Engagement”    79 Enthusiasm and Performance: The Research Evidence    81 Building the People Performance Model    86 Part II  Enthusiastic Workforces, Motivated by Fair Treatment    93 Chapter 3  Job Security    95 Specific Job Security Policies and Practices    107 Chapter 4  Compensation    117 Money as Seen by Workers    117 Money as Seen by Employers    118 Levels of Pay    122 Paying for Performance    133 Recommendations    143 A Note on Merit Pay for Teachers    157 Chapter 5  The Impact of the Great Recession: Flight to Preservation    161 The Survey Results    165 The Role of Management    176 Chapter 6  Respect    181 The Heart of Respect    184 Humiliating Treatment    186 Indifferent Treatment    188 The Specifics of Respectful Treatment    193 Physical Conditions of Work    195 Status Distinctions    196 Compensation Status Is a Fundamental Distinction    200 Job Autonomy    203 Constrained Communication    206 Part III  Enthusiastic Workforces, Motivated by Achievement    213 Chapter 7  Organization Purpose and Principles    215 Elements of Pride in One’s Company    215 The Impact on Performance of “Doing Good”    219 Short- Versus Long-Term Profit Horizon    225 More About Purpose    231 More About Principles    232 Ethics in the Treatment of Employees    233 Getting Practical: Translating Statements of Purposes and Principles into Practice    238 Chapter 8  Job Enablement    255 Ah, Bureaucracy! The Evil That Just Won’t Go Away    262 A Management Style That Works    269 Layers of Management    274 The Benefits of Self-Managed Teams    278 Telecommuting: Yahoo Bans Work-From-Home    283 Chapter 9  Job Challenge    295 Is This an Aberration, Are Workers Delusional, or Are They Lying?    297 Given a Choice, Few People Volunteer to Fail    300 Push and Pull    302 Chapter 10  Feedback, Recognition, and Reward    313 Do Workers Get the Feedback They Need?    313 Guidance    315 A Short Course on Giving Cognitive Feedback    318 Evaluation, Recognition, and Reward    330 What Makes for Effective Recognition of Workers?    333 Advancement    340 The Other Side of the Equation: Dealing with Unsatisfactory Performance    343 Feedback Sets Priorities    347 Part IV  Enthusiastic Workforces, Motivated by Camaraderie    349 Chapter 11  Teamwork    351 A Look Back    352 Are We Doing Better Now?    353 Socializing While Working    354 Uncooperative Co-Workers Have an Exponentially Negative Effect    356 Contentious Workgroups Are Drags on the Organization    357 Building Partnership    362 How Can the Misperceptions Be Uncovered, Confronted, and Corrected?    364 Lay the Foundation Prior to the Workshop    367 Establish Workshop Ground Rules    367 A Typical Workshop Agenda    369 Action Example: IT and Its Users    370 Part V  Bringing It All Together: The Culture of Partnership    375 Chapter 12  The Culture of Partnership    377 Application to Other Constituencies    395 A Cultural Case Study of Mayo Clinic    396 Partnership in These Times    405 Chapter 13  Leadership and the Partnership Culture    411 The Critical Importance of Effective Leadership    412 Trust    414 Charisma    417 The Nine Key Leadership Attributes    421 Chapter 14  Translating Partnership Theory into Partnership Practice    431 It Starts at the Top    433 The Action Process    436 Endnotes    457 Index    479